Shipping Policy

Delivery times

Most orders arrive within 4–8 business days. That's the full window — processing and transit together, not one after the other.

Some items ship on a longer timeline of 6–12 business days. Where that's the case, the estimated delivery time is shown on that product's page before you buy.

Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, and Australia.

International orders — duties and import taxes

Customs duties, VAT, and import fees are not included at checkout. If you're ordering from outside the United States, your country may charge these when your package arrives. They're set by your government, not by us, and they're the responsibility of the person receiving the order. Your carrier will contact you if payment is needed before delivery.

International deliveries can also run longer than the windows above, since packages clear customs before final delivery. If a package is refused or abandoned at customs, we're not able to refund the order.

Ordering for an event

If your hair is for a wedding, birthday, vacation, or photoshoot, order at least three weeks ahead. Delivery estimates are based on typical transit, and no carrier guarantees a date. Building in extra time means you're not refreshing tracking the night before.

When things run late

Occasionally an order takes longer than estimated. Customs processing, carrier backlogs, severe weather, and peak shopping seasons can all push a delivery past our window. This is uncommon, but it happens, and once a package is with the carrier those delays are outside our control.

If your order passes the top of its estimated window, email support@shopbeautypursuit.com with your order number and we'll chase it with the carrier directly.

Tracking

Tracking is emailed when your order ships. Please allow a few business days for it to show movement — carriers often don't scan a package until it reaches a sorting facility.

Wrong address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment at your cost.

Lost or stolen packages

If tracking shows delivered but you haven't received your package, check with household members and neighbors, then contact your local carrier. If your package appears lost in transit, contact us and we'll open an investigation.