30-day returns
You have 30 days from delivery to request a return. This applies to orders shipped within the United States.
Hair must be unused and in its original condition — not worn, washed, cut, colored, or customized, with lace uncut and all original packaging intact.
Tools and beauty products must be unopened and in their original packaging.
For hygiene reasons, we can't accept returns on hair that's been installed or worn, or on opened lashes, makeup, or nail products.
How to start a return
- Email support@shopbeautypursuit.com within 30 days of delivery with your order number and the reason for return.
- We'll confirm the item qualifies and email you the return address and instructions.
- Ship it back in its original packaging.
- Once received and inspected, refunds go to your original payment method within 3–5 business days.
Who pays return shipping
If the item arrived damaged, defective, or wasn't what you ordered, we cover it.
If you changed your mind or ordered the wrong length, color, or texture, return shipping is your responsibility.
International orders
We're not able to accept change-of-mind returns on orders shipped outside the United States. Return shipping and customs costs on international orders often cost more than the item itself, so rather than asking you to cover that, we handle problems directly.
If your international order arrives damaged, defective, or isn't what you ordered, email us within 7 days with photos and we'll refund or replace it — no return shipment needed. Duties and import fees you've already paid to your carrier or customs authority can't be refunded by us.
Exchanges
Happy to exchange unused items within 30 days on US orders. Email us with your order number and what you'd like instead.
Damaged or incorrect items
Contact us within 7 days of delivery with photos and we'll make it right at no cost to you.
Before you order
Color can look different depending on your screen and lighting, so slight variation from the photos is normal. Length is measured stretched — curly and wavy textures look shorter unstretched. Checking both before you buy saves everyone a return.